Returns and Refund Policy
Our Return Policy
We want you to love what you ordered. If something is not right, we make it easy to return your purchase — no unnecessary hassle.
Last updated: February 15, 2026How It Works
Contact us within 30 days
Email us at support@livnorr.com with your order number, the reason for your return, and photos if the item is damaged or defective.
We review and approve your request
Once we have reviewed your request, we will send you return instructions by email. Please do not send anything back before receiving our confirmation.
Send the item back
Return the item in its original packaging, unused and in the same condition as received, including all accessories and components.
Receive your refund
Once we receive and inspect the item, we will notify you by email. Approved refunds are issued to your original payment method within 5–14 business days.
Return Eligibility
To be eligible for a return, your item must:
- Be returned within 30 days of delivery
- Be unused and in its original condition
- Be in its original packaging
- Include all accessories and components
Refunds
Once your return is received and approved, your refund will be processed to the original payment method used at checkout.
Please allow 5–14 business days for the amount to appear, depending on your bank or payment provider.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us at support@livnorr.com as soon as possible.
Include a short description and photos — we will resolve it quickly with a replacement or full refund.
Return Shipping
Please contact us before sending any item back. We will provide full return instructions.
Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.
Need to start a return?
Our team is here to help. Get in touch and we will guide you through the process — usually within one business day.